Refund policy

Refund Policy

CD Dress Hire does not provide refunds on hire fees due to incorrect sizing, style concerns, postage delays, one-time promotional deals, change of mind, or booking cancellations. If your hired item arrives not as described or is faulty, please reach out to Customer Support via email within 4 hours of receipt.

Please reach out via email or DM in regards to any sizing or styling questions if unsure before booking, we are always happy to help.

Cancellations

Hire fees are non-refundable if a booking is cancelled. 

• All cancellations must be communicated via email at least 14 days before the rental booking date to qualify for a credit note, minus a $25 cancellation fee. Cancellations made less than 14 days prior to the rental period will not receive a credit note or refund.
• A $25 cancellation fee applies to all requests for dress changes or changes to the booking date.
• Credit notes are valid for 12 months from the cancellation date and cannot be extended or reissued if not redeemed by the expiration date.
• To cancel a booking and request a credit note, please email us with your order details, and our Customer Support team will assist you in arranging the credit note.

NOTE: if your order has already been dispatched, no credit note or refund will be given.

Returns

Returning your dress is a simple and efficient process!

Following your event, just place the garment in the prepaid return express postage satchel provided, and either drop it at a yellow street box (with photo proof - and send to us via email or DM) or lodge it at your nearest Australia Post Office on the day after your event.

For weekend hires, you have until Monday 12 pm noon to return the dress. All other hires must be returned on the day after the event by 12 noon.

IMPORTANT: If you opt to post via a yellow street box, take a photo as proof of placing it in the box. The use of red street boxes is strictly prohibited and will result in a late fee.