No! Please DO NOT attempt to clean the garment yourself under any circumstance.

Upon the conclusion of the rental period, all our items are promptly sent directly to our professional cleaners.

Regardless of whether an item was only tried on or worn once, it undergoes a thorough cleaning process and meticulous quality control and repairs upon its return.

At CD Dress Hire, we take pride in maintaining exceptionally high standards for cleaning and garment preservation.

The cleaning process incurs costs of up to $45 per item, depending on the condition in which the garment is returned. However, we charge you a flat rate of $30 AUD.

Returning your dress is a simple and efficient process!

Following your event, just place the garment in the prepaid return express postage satchel provided, and either drop it at a yellow street box (with photo proof - and send to us via email or DM) or lodge it at your nearest Australia Post Office on the day after your event.

For weekend hires, you have until Monday 12 pm noon to return the dress. All other hires must be returned on the day after the event by 12 noon.

IMPORTANT: If you opt to post via a yellow street box, take a photo as proof of placing it in the box. The use of red street boxes is strictly prohibited and will result in a late fee.

At CD Dress Hire, our collection includes garments in various sizes, detailed in the product descriptions for each item.

To ensure the perfect fit, consider trying on the item or a similar one at David Jones, Myer, or the brand's boutique before renting. The product descriptions also contain helpful recommendations, aiming for precision in describing the size and fit of each garment. Keep in mind that fabrics may undergo slight changes, such as stretching or shrinking, with wear and cleaning. If you have any uncertainties, feel free to reach out to us via email or Instagram DM.

Please also read under ‘What if the dress doesn’t fit me’ for options.

NOTE: As we expand our business and range of dresses, we will be looking to include more sizes.

CD Dress Hire operates exclusively as an online designer dress rental service and does not have a physical store. Our streamlined approach allows us to forgo shop rent and extravagant overhead costs, enabling us to offer significant cost savings directly to you! Before completing an online booking with us, we highly recommend trying on the dress(es) you're interested in at the designer's boutique or major retailers like David Jones or Myer. This ensures that the chosen dress will fit you perfectly.

Additional details on the sizes we stock can be found under the 'What dress sizes do you stock' section.

The calendar displays the availability status for each item, and we make every effort to maintain an up-to-date record of our current stock on our website at all times.

If you have uncertainties regarding delivery times in your area or if you need your garment well in advance of your event for travel or other reasons, please reach out to us via email at info@cddresshire.com or send us a DM on Instagram, and we will get back to you ASAP.

We do not provide a 'try-on' service. As an exclusively online boutique, we lack the facilities for customers to try on dresses.

We strongly recommend trying on the dress(es) you wish to hire at the designer’s boutique or at David Jones or Myer before making an online booking with us. This ensures the dress fits you perfectly.

Another option is to order a backup dress.

Hire Period: 3 days.

WEEKEND RENTAL Our standard rental period spans the weekend, with garments dispatched to you by Friday. To fulfill the return requirement, kindly dispatch your worn rental via the post office or deposit it in a YELLOW Express Post box, accompanied by photo proof, before Monday at 12 pm noon.

WEEKDAY RENTAL For hire dates falling on weekdays (Monday to Thursday), the item should be returned to us by noon the following business day after your event.

Return your dress on the last day of your selected rental period or on Monday by 12pm noon if it's a weekend hire.

Please ensure that you return your garment by 12-noon on the final booking day unless the chosen day falls on a weekend or public holiday.

Yes! At CD Dress Hire, we happily deliver our beautiful garments to customers at verified residential and business addresses, including PO Boxes, across Australia.

CD Dress Hire utilises Australia Post's Express postage for deliveries, with most orders requiring a signature upon receipt.

For metro locations, the estimated standard delivery time for express post is 1-2 business days, contingent on your postcode and the order submission time.

Upon receiving an order, we dispatch the dress to ensure it arrives one day before your event or on the event day at the latest. When possible, we may opt to post the garment earlier. Our goal is to consistently dispatch items well in advance for your convenience.

If you reside in a rural location, or in Western Australia, Northern Territory, or North Queensland, please allow 3-4 days for delivery.

It's crucial for customers to calculate the expected delivery time to their address and place orders with sufficient time for the garment to arrive before the event. The responsibility for the timely delivery of last-minute orders lies with the customer.

Our shipments originate from Mona Vale, NSW, 2103.

Regrettably, CD Dress Hire does not facilitate deliveries on weekends. And pick-up services are not currently offered.

Currently, CD Dress Hire does not work with same-day postal couriers, and pick-up services are not offered.

To simplify the process for you, CD Dress Hire provides a straightforward solution with a flat-rate shipping fee. This fee includes two express postage bags – one for delivering your chosen garment to you and another for returning the dress to our office.

IMPORTANT: Ensure you either submit your return at the counter of an Australia Post Shop or drop it into a YELLOW POSTAGE BOX. If you choose to drop into a yellow postage box, it's crucial to capture a photo as proof. Please note that the use of red street boxes is STRICTLY prohibited and may result in a late fee.

The total cost for dress hire includes the price listed on the website, a $30 cleaning fee and a flat rate charge for return express postage.

We do not require customers to pay a bond when renting from CD Dress Hire. Instead, when you place an order online, you authorise us to charge your bank card in the event of loss or damage to the item.

You are also required to add a photo of a valid Licence or Passport as a form of security for every booking.

To finalise your booking, we provide the following payment options:

- Australian Credit/Debit card (Visa and Mastercard)

NOTE: CD Dress Hire exclusively caters to rentals within Australia and accepts payments only through Australian cards

We strive to deliver each dress to you in impeccable condition, minimising wrinkles.

While we make every effort to ensure a wrinkle-free arrival, certain fabrics may retain slight creases. If this is the case, consider steaming the garment on low heat.

Important Note: Please DO NOT iron the dress under any circumstances, as this may lead to permanent damage.

Yes! We take great pride in maintaining rigorous hygiene and cleaning standards. Upon return, each garment is promptly sent to our dedicated cleaners and undergoes thorough cleaning. Even garments that have only been tried on receive cleaning to eliminate any makeup or odors.

Please be aware that certain fabrics may have stains that are challenging to remove. For instance, residues from Hollywood tape may not completely come off. As a precaution, we kindly request that you refrain from using Hollywood tape when wearing our garments.

We know it can be difficult to find the best fitting dress. We stock various sizes depending on style. If you are concerned about the fit or length Contact Us or send us a DM and we will try and help choose your correct sizing.

If you can not to wear the garment you rented for your event, we regret to inform you that we cannot issue a refund or store credit.

We acknowledge that some wear and tear may occur naturally while wearing the rented dress.

If you accidentally stain or damage the dress, please reach out to us immediately. This allows us to make necessary arrangements for its return, including special cleaning and/or repair.

In the event of significant damage, you may be required to cover any associated alteration costs or expenses related to the replacement of the garment. Additionally, you may be asked to compensate for any loss of business we incur due to the unavailability of the dress for rehire. For more detailed information, please refer to our Terms and Conditions.

If the dress you rent from us is lost, stolen, or damaged beyond repair, you are responsible for paying 150% of the retail price of the item as listed on our website. Alternatively, you can replace it with the same item in immaculate condition within 7 days.

In addition to providing a replacement garment, if the dress was already booked for any future date, you are liable to cover any incurred loss of business.

While such occurrences are rare and unfortunate, rest assured that we will work with you to find the best possible solution.