Returning your dress is a simple and efficient process!

Following your event, just place the garment in the prepaid return express postage satchel provided, and either drop it at a yellow street box (with photo proof - and send to us via email or DM) or lodge it at your nearest Australia Post Office on the day after your event.

For weekend hires, you have until Monday 12 pm noon to return the dress. All other hires must be returned on the day after the event by 12 noon.

IMPORTANT: If you opt to post via a yellow street box, take a photo as proof of placing it in the box. The use of red street boxes is strictly prohibited and will result in a late fee.

Yes! At CD Dress Hire, we happily deliver our beautiful garments to customers at verified residential and business addresses, including PO Boxes, across Australia.

CD Dress Hire utilises Australia Post's Express postage for deliveries, with most orders requiring a signature upon receipt.

For metro locations, the estimated standard delivery time for express post is 1-2 business days, contingent on your postcode and the order submission time.

Upon receiving an order, we dispatch the dress to ensure it arrives one day before your event or on the event day at the latest. When possible, we may opt to post the garment earlier. Our goal is to consistently dispatch items well in advance for your convenience.

If you reside in a rural location, or in Western Australia, Northern Territory, or North Queensland, please allow 3-4 days for delivery.

It's crucial for customers to calculate the expected delivery time to their address and place orders with sufficient time for the garment to arrive before the event. The responsibility for the timely delivery of last-minute orders lies with the customer.

Our shipments originate from Mona Vale, NSW, 2103.

Regrettably, CD Dress Hire does not facilitate deliveries on weekends. And pick-up services are not currently offered.

Currently, CD Dress Hire does not work with same-day postal couriers, and pick-up services are not offered.

To simplify the process for you, CD Dress Hire provides a straightforward solution with a flat-rate shipping fee of $34.50 AUD for express post return shipping. This fee includes two express postage bags – one for delivering your chosen garment to you and another for returning the dress to our office.

IMPORTANT: Ensure you either submit your return at the counter of an Australia Post Shop or drop it into a YELLOW POSTAGE BOX. If you choose to drop into a yellow postage box, it's crucial to capture a photo as proof. Please note that the use of red street boxes is STRICTLY prohibited and may result in a late fee.

CD Dress Hire does not provide refunds on hire fees due to incorrect sizing, style concerns, postage delays, one-time promotional deals, change of mind, or booking cancellations. If your hired item arrives not as described or is faulty, please reach out to Customer Support via email within 4 hours of receipt.

Please reach out via email or DM in regards to any sizing or styling questions if unsure before booking, we are always happy to help.

Hire fees are non-refundable if a booking is cancelled. 

•  All cancellations must be communicated via email at least 14 days before the rental booking date to qualify for a credit note, minus a $25 cancellation fee. Cancellations made less than 14 days prior to the rental period will not receive a credit note or refund.
• A $25 cancellation fee applies to all requests for dress changes or changes to the booking date.
• Credit notes are valid for 12 months from the cancellation date and cannot be extended or reissued if not redeemed by the expiration date.
• To cancel a booking and request a credit note, please email us with your order details, and our Customer Support team will assist you in arranging the credit note.

NOTE: if your order has already been dispatched, no credit note or refund will be given.